Privacy Policy

At Fys Flowers, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and use our services.

1. Information We Collect

We collect information that helps us improve your experience with our services. This may include:

  • Personal Information: When you make a purchase or contact us, we may collect your name, email address, phone number, and delivery information.
  • Usage Data: We gather data on how you interact with our website, such as pages visited, time spent on the site, and actions taken. This information helps us enhance our services and website functionality.

2. Tools We Use for Tracking and Analytics

To better understand how users interact with our website and improve the user experience, we use several tools to collect data:

  • Google Analytics: Helps us track website traffic, user engagement, and behavior on our site.
  • Microsoft Clarity: Provides insights into user interactions, including heatmaps and session replays.
  • Google Search Console: Allows us to monitor our website’s performance in search results and optimize content for better visibility.
  • Meta Pixel: Used for tracking user actions on our site to improve ad targeting and measure ad campaign effectiveness on Facebook and Instagram.
  • TikTok: Tracks user behavior and helps us create targeted advertisements on the TikTok platform.
  • Snapchat: Collects data on user interactions for better ad targeting and analytics on Snapchat.
  • Other Social Media Analytics Tools: We may also use other platforms to track user behavior for marketing and analysis purposes.

3. How We Use Your Information

We use the collected data for the following purposes:

  • To improve website functionality and enhance user experience.
  • To personalize content, services, and advertisements based on user behavior.
  • To process transactions, fulfill orders, and respond to customer inquiries.
  • To analyze website traffic and behavior to refine our marketing strategies.

4. Data Sharing and Third-Party Services

We do not sell your personal information to third parties. However, we may share your data with third-party service providers, including analytics tools and advertising platforms, to help improve our services and marketing efforts. These third parties are obligated to protect your data according to our standards.

5. Cookies

We use cookies to enhance user experience on our website. Cookies are small data files stored on your device that help us track user behavior and remember preferences. You can choose to disable cookies in your browser settings, but this may affect your experience on our site.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

7. Your Rights

You have the right to access, update, or delete your personal information. If you wish to exercise any of these rights, please contact us at info@fysflowers.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective as of the date it is posted.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us through our contact us page or drop an email to info@fysflowers.com.

Last Updated: 27 January, 2025